Grocify – Privacy Policy​

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Last Updated: June 13, 2025

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Welcome to Grocify!

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Grocify is committed to protecting your privacy. This Privacy Policy explains how Grocify, operated in Barabanki, Uttar Pradesh, India, collects, uses, discloses, and protects your information when you visit and use our website, mobile application, and services (collectively, the "Service").

By accessing or using the Grocify Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Service.

1. Information We Collect

We collect various types of information to provide and improve our Service to you.

a. Personal Information (Information you provide to us): This includes information that can be used to identify you directly or indirectly. You provide this information when you:

• Register an account: Name, email address, phone number, password.

• Place an order: Delivery address (including landmark details), billing address.

• Make a payment: While we do not store your full payment card details, our payment gateway partners may collect this information (see Section 4).

• Contact customer support: Any information you provide in your communications with us.

• Participate in surveys, promotions, or contests.

b. Usage Data (Information collected automatically): When you access or use the Service, we may automatically collect certain information about your device and usage patterns. This may include:

• Your device's Internet Protocol (IP) address.

• Browser type and version.

• Pages of our Service that you visit.

• The time and date of your visit.

• The time spent on those pages.

• Unique device identifiers.

• Other diagnostic data.

c. Location Data: With your consent, we may collect and process information about your actual location (e.g., GPS coordinates) to provide delivery services. You can enable or disable location services through your device settings.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our Service, including processing your orders and facilitating deliveries.

• To manage your account and registration.

• To improve, personalize, and expand our Service.

• To understand and analyze how you use our Service.

• To communicate with you, including sending order updates, promotional offers, and customer service responses.

• To detect, prevent, and address technical issues or fraudulent activities.

• To fulfill any other purpose for which you provide it.

• To comply with legal obligations.

3. Disclosure of Your Information

We may share your information in the following situations:

• With Delivery Partners: To facilitate the delivery of your orders, we share your name, phone number, and delivery address with our delivery personnel or third-party delivery service providers.

• With Payment Gateway Providers: For processing online payments, your payment information is shared securely with our trusted third-party payment gateway partners. We do not store sensitive payment details on our servers.

• With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., hosting providers, analytics services). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your Personal Information may be transferred.

• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is paramount to us. We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Rights

Depending on applicable laws, you may have certain rights regarding your Personal Information, including:

• Access: The right to request access to the personal information we hold about you.

• Correction: The right to request correction of inaccurate or incomplete personal information.

• Deletion: The right to request the deletion of your personal information, subject to certain legal exceptions.

• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Grocify 

grocifybbk@gmail.com

9369393802

Rafi nagar, Dewa Road, Barabanki